The introduction of Cleveron 402 complements “EASE” (e& UAE Autonomous Store Experience), the world’s first AI-driven, autonomous telecom store

Dubai, June 2024 – SPAN, a prominent systems integration innovator, and Cleveron, renowned for its innovative click-and-collect automation technology, have joined forces to transform the retail experience with the introduction of the ‘Cleveron 402’ parcel robot at e& UAE’s flagship store, “EASE”, in Dubai Mall.

The launch of Cleveron 402 serves as a fitting enhancement to ‘EASE’ (e& UAE Autonomous Store Experience), the world’s first AI-driven, autonomous telecom store concept. EASE aims to redefine customer experience and convenience standards by employing advanced automation technology.

The parcel robot used as pick up – drop off points, or where buy-online-pickup-in-store services are in place can be used to hand over different kind of goods.

Designed to streamline online purchase pickups, Cleveron 402 is equipped with cutting-edge camera technology for instant customer recognition and automated delivery of pre-ordered items, ensuring secure and efficient receipt of goods by customers.

Through this strategic collaboration, SPAN has seamlessly integrated Cleveron’s parcel robots into e& UAE’s retail ecosystem. By leveraging its proprietary S4-Inventory module, SPAN has enabled a frictionless interface between e& UAE’s operational platforms and Cleveron’s backend system, significantly enhancing the pickup process.

Ott Pabut, a Board Member at Cleveron, said: “We are thrilled to see such a strong disposition to embracing cutting-edge technology from organizations aiming to elevate their customers’ shopping experiences. At Cleveron, we are dedicated to developing solutions that significantly enhance customer satisfaction. Our partnership with SPAN has been immensely beneficial in advancing this mission and in propelling us towards new frontiers in retail innovation.”

Zahi Bitar, General Manager at SPAN, said: “This partnership between SPAN and Cleveron to transform customer shopping experiences at EASE by e& UAE exemplifies our shared commitment to innovation. Integrating Cleveron’s novel parcel robots into e& UAE’s retail ecosystem supports the telco’s vision of delivering enhanced and impactful customer experiences. This initiative highlights SPAN’s dedication to delivering seamless, fully integrated solutions. Our teams have worked closely to implement various systems, including the advanced S4-Inventory module, which seamlessly links operational platforms with backend systems. This collaboration exemplifies our dedication to driving technological advancements and creating transformative solutions for our esteemed partners.’’

Khaled Elkhouly, Chief Consumer Officer, e& UAE, said: “We are thrilled to debut the Cleveron 402 parcel robot at our flagship EASE store in Dubai Mall. It’s a brilliant showcase of how AI and automation can transform retail, and we are proud to debut this cutting-edge technology as part of our pioneering EASE concept. At e& UAE, we will continue embracing innovations that redefine standards for customer convenience.”

Building upon the accomplishments of the first parcel robot deployment last year, the latest installation of the Cleveron 402 at e& UAE’s Dubai Mall flagship store is a testament to SPAN and Cleveron’s ongoing efforts to enable innovative, efficient, and customer-centric retail solutions.

About Cleveron AS:

Cleveron AS is an Estonian technology company specializing in developing and producing parcel robots. With an extensive product portfolio, Cleveron empowers businesses to reduce last-mile delivery costs, optimize parcel operations, and enhance customer experience. Trusted by renowned global retailers and logistics companies, Cleveron’s reliable solutions have a proven track record of success. With machines deployed in more than 50 countries, Cleveron continues to drive innovation in automated parcel management.

About e& UAE:

e& UAE embodies the telecom arm of e& in the UAE, with a mission to maximize stakeholder value, deliver an unparalleled customer experience and optimize business performance for sustainable growth and success.

Leveraging the latest world-class technologies, e& UAE will grow core and digital services, enriching consumer value propositions with digital services catering to new consumer lifestyles and emerging demands beyond core telecom services, including health, insurance and gaming.

e& UAE will continue to act as a trusted partner to enterprises in meeting their connectivity needs and beyond. Bolstering its leadership position as a digital telco that champions customers in a hyper-connected digital world, e& UAE will pivot the new sustainable demand into future spaces such as private networks, autonomous vehicles, and AI.

To learn more about e& UAE, please visit: https://www.etisalat.ae.